Refund policy

Active Luxury Apparel wants every customer to be fully satisfied with their purchase. Our goal is to deliver high-quality corporate apparel, branded polos, jackets, and custom apparel that meet your expectations. We understand that sometimes products may not work out as planned, and in those cases, we’ve designed a clear, straightforward return policy to make the process as smooth as possible.

This Return Policy explains the guidelines, conditions, and procedures for returning items purchased from us. By placing an order on our website, you agree to the following terms.

Eligibility for Returns

We accept returns for most products purchased directly from our website, provided they meet the following conditions:

  • The product must be unused, unworn, and unwashed.
  • Original tags, labels, and packaging must remain intact.
  • The return request must be submitted within 30 days of delivery.
  • Proof of purchase (receipt, order confirmation, or invoice) is required.

Certain products, such as personalized custom embroidery and screen printed items are non-returnable unless they arrive damaged, defective, or incorrect.

Non-Returnable Items

To ensure transparency, here is a list of items that cannot be returned:

  • Customized or personalized apparel (e.g., embroidered polos with your company logo).
  • Clearance or final sale products.
  • Items damaged due to misuse, negligence, or alterations by the customer.

If you are uncertain about whether your purchase qualifies for a return, please contact our Customer Support Team before sending anything back.

Damaged or Defective Products

We take quality control seriously. If your order arrives with defects, damage during shipping, or incorrect customization, please notify us immediately:

  1. Take clear photos of the product and packaging.
  2. Contact us within 7 days of delivery with your order number.
  3. Our team will investigate and provide instructions for replacement, exchange, or refund.

Damaged or defective products will be replaced at no additional cost to you.

Return Process

To return an item, please follow these steps:

Submit a Return Request

·   Log in to your account and select “Request a Return,” or contact our support team via email or phone

·   Provide order details, reason for return, and supporting photos (if applicable)

Receive Authorization

·  Our team will review your request and provide a Return Merchandise Authorization (RMA) number and shipping instructions

·  Unauthorized returns may not be accepted

Pack and Ship

·  Securely pack the items in their original packaging

·   Write the RMA number clearly on the outside of the package

·   Ship the return using a trackable courier service

Processing

· Once we receive your return, we’ll inspect the item(s)

·  Eligible refunds or exchanges will be processed within 7–10 business days

Refunds

Refunds will be issued using the original payment method used for the purchase. Depending on your bank or card issuer, funds may take additional time to appear in your account.

  • Full Refunds: Issued for eligible items returned in original condition.
  • Partial Refunds: If the product shows minor wear or missing packaging, a restocking fee (up to 20%) may apply.
  • Shipping Fees: Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We’re happy to offer exchanges. Please note:

  • Exchanges are processed once the original item is returned and inspected.
  • If the requested item is unavailable, you may choose a refund or store credit.
  • Custom items cannot be exchanged unless defective.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

  • Product defects.
  • Incorrect item shipped.
  • Damage during transit.

We recommend using a trackable shipping method to ensure your return arrives safely. We are not responsible for lost or undelivered return packages.

International Returns

For customers outside [Country], international returns are accepted but subject to additional conditions:

  • Customs duties, taxes, or fees paid at delivery are non-refundable.
  • Customers must cover international return shipping charges unless the item was incorrect or defective.
  • Refunds will be issued in the original purchase currency.

Return Timeline

  • Return requests must be made within 30 days of receiving your order.
  • Approved returns must be shipped within 7 days of receiving the RMA number.
  • Processing refunds or exchanges typically takes 7–10 business days after we receive your return.

Store Credit Option

As an alternative to refunds, we also offer store credit. This allows you to apply the credit toward future purchases, giving you flexibility to reorder or try new products. Store credits do not expire and can be used on any item in our catalog.

Cancellations

Orders can be canceled within 24 hours of placement without penalty. After that period, cancellations may not be possible if production or shipping has already started, especially for customized or embroidered apparel.

Customer Support

If you need help with returns, our 24/7 Customer Support Team is here for you. We’re committed to making the process hassle-free and ensuring that every customer feels valued. You can reach us by:

  • Email: [alamyorders@gmail.com]
  • Phone: [216-318-1993]
  • Live Chat: Available on our website

Policy Updates

We may update this Return Policy from time to time to reflect changes in business practices, customer needs, or legal requirements.