Privacy policy

Active Luxury values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, purchase our products, or interact. Please read this policy carefully. By using our website or services, you agree to the terms outlined here.

Information We Collect

We may collect different types of information from you in order to provide our services effectively.

Personal Information You Provide

  • Name, email address, phone number, and mailing/shipping address
  • Payment details (processed securely through third-party providers)
  • Account login details if you create an account with us
  • Customization details (such as embroidery text, logos, or artwork)

Data Retention

We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Payment information is never stored on our servers—it is processed directly by secure third-party providers.

Cookies and Tracking

We use cookies, pixels, and similar technologies to improve your browsing experience. These small files help us:

  • Recognize you when you return to our website
  • Store items in your shopping cart
  • Analyze website traffic and performance
  • Deliver relevant advertising and promotions

You can manage or disable cookies through your browser settings, but some website features may not function correctly without them.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access and Portability: Request a copy of the data we hold about you.
  • Correction: Update or correct inaccurate information.
  • Deletion: Request that we delete your personal information, subject to legal obligations.
  • Restriction: Ask us to limit how your information is used.
  • Opt-Out of Marketing: Unsubscribe from promotional emails by clicking the “unsubscribe” link or contacting us directly.

If you are a resident of California, the California Consumer Privacy Act (CCPA) may grant you additional rights. If you are in the European Union, your rights under the General Data Protection Regulation (GDPR) also apply.

Security of Your Information

We implement appropriate administrative, technical, and physical safeguards to protect your data. While no system can guarantee 100% security, we work with trusted service providers and use encryption, secure socket layer (SSL) technology, and access controls to reduce risk.

Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected data from a child, we will take immediate steps to delete it.

Third-Party Websites

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of those sites. We encourage you to read the privacy policies of every site you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date. Significant changes may also be communicated via email or on our homepage.